Doorstep Crime
Dealing with unwanted cold callers
Unfortunately these days, not everyone who calls at your door is who they seem. So, you should always be on your guard. The person stood on your doorstep could be a legitimate caller, a rogue trader, or even a distraction burglar. But don't worry. If you read on and always follow our three step plan, you'll know exactly what to do. And remember genuine callers won't mind waiting whilst you make the appropriate checks.
Together we can crack down on cold callers
If a cold caller doesn't get into your house, they will continue knocking on doors in your neighbourhood until they find someone more vulnerable than you. And if the police don't know about them - they can't do anything. So, if someone does call at your door, always report it and call 101 to help safeguard your community.
If you do happen to get caught off guard and a cold caller does manage to get into your house, let us know about it as soon as possible. There's nothing to be embarrassed about, and the sooner we know about it, the better chance we have of catching them and recovering your property.
The three step plan
Remember genuine callers will not mind waiting. It's your home. You don't have to let anyone in!
One: If in doubt, keep them out. It sounds simple, but if you don't let someone in - they will go away. Don't let them pressure you into opening the door.
Two: Be prepared. Be in control. Think about what to say to doorstep cold callers in advance. And keep a list of key contact numbers near your phone so you can check out legitimate callers. Ask all other unwanted callers to go away.
Three: Call a neighbour or the police. Contact a local relative or nominated neighbour who can help verify a cold caller. If you think someone is a rogue trader call us on 101. To report a distraction burglar or rogue trader who has taken your money and is still in the area - call 999.
Doorstep crime in Wales
Less than 1% of people in Wales become victims each year. But it's a problem that can cost people their life savings. And leave the victims of doorstep crime feeling depressed and isolated.